Policies & Legal Information

Privacy Policy

Reno Cream Trifecta | Reno Skincare Pty. Ltd.

Your privacy matters to us. This Privacy Policy explains how Reno Skincare Pty. Ltd. collects, uses, protects, and discloses personal information when you visit, browse, or make a purchase through the Reno Cream Trifecta website.

We are committed to handling your information responsibly, transparently, and in accordance with applicable privacy laws.

Information We Collect

Personal Information

Name, email, phone number, billing/shipping address, and order history when you place orders or contact support.

Payment Information

Payments are processed securely via our bank’s processor. We do not store card details.

Technical & Usage Information

IP address, browser, device, pages viewed, and interaction data to improve site performance.

How We Use Information

Process and fulfil orders
Communicate order updates
Customer support
Improve services
Legal compliance
Fraud prevention

We do not sell or trade personal information.

Cookies

Cookies support site functionality, analytics, and marketing. You may disable cookies in browser settings.

Third-Party Services

Trusted providers support payments, analytics, email, hosting, and logistics under strict confidentiality.

Data Protection

We apply industry-standard safeguards, though no system is 100% secure.

Your Rights

You may request access, correction, or deletion of your data.

Contact

Email: support@renoskincare.com.au

Refund & Return Policy

60-Day Satisfaction Guarantee

Refund requests may be made within 60 days of purchase.

How Refunds Work

Processed to the original payment method after approval.

How to Request

Full name
Order number
Proof of purchase
Brief explanation

Email: support@renoskincare.com.au

Returns

Opened personal care items do not need to be returned.

Additional Notes

Requests after 60 days may not be honoured
Shipping fees non-refundable unless required
Does not affect statutory rights

Shipping Policy

Order Processing

1–3 business days after payment confirmation.

Shipping Locations

Australia
United States
Canada
Selected European countries

Estimated Delivery

Australia: 5–10 business days
United States: 10–20 business days
Europe: 10–21 business days

Tracking

Tracking is provided via email after dispatch.

Customs

Import duties and taxes are customer responsibility.

Terms & Conditions

Product Information

All content is informational. Individual results vary.

Medical Disclaimer

Products are not intended to diagnose, treat, cure, or prevent disease.

Ordering & Payment

Payments processed via secure bank processor.

Limitation of Liability

Reno Skincare Pty. Ltd. is not liable for indirect damages.

Intellectual Property

All branding and content are protected property.

Changes to Terms

We may update policies at any time.

Contact & Customer Support

Email: support@renoskincare.com.au Response Time: 24–48 business hours